We've compiled answers to some of the most common questions we receive. Whether you're new here or a returning customer, this section is designed to provide quick and helpful information. If you can’t find what you’re looking for, feel free to reach out to us directly—we're here to help!
Visum is a comprehensive business management tool designed to help merchants scale their operations with ease.
You can register for Visum by clicking Sign-up from the visum merchant website and filling out the necessary information.
Visum offers services including card payment collections, transfers, business loans and VAS and bill payment solutions
The printer may not work due to low paper, paper jams, or connectivity issues.
Check the paper roll and replace it if necessary.
Clear any paper jams in the printer.
Ensure the printer is correctly connected to the POS terminal.
You can contact Visum support via phone at 07001239445 or email at support@buildmfb.com. Our Merchant Relationship Managers (MRMs) are also available 24/7 for escalations.
Our email support team typically responds within 24 hours.
For escalations, you can channel your concerns through your assigned Merchant Relationship Manager (MRM) for immediate resolution.
To get a POS terminal, you can apply through our web portal, download the mobile app from play store and use the in-app pos request feature or contact your Merchant Relationship Manager for assistance.
The charges for Visum services are as follows:
The Freedom Network is a comprehensive agent banking platform that provides various financial services to agents.
You can join the Freedom Network by registering on our website and following the necessary steps.
The Freedom Network offers services including cash deposits, card withdrawals, bill payments and business loans.
You can contact Freedom Network support via phone at 07001239445, email at Freedomnetwork@buildmfb.com, or through in-app messaging in the Freedom Network mobile app.
Our support team typically responds within 24 hours for both email and in-app messaging.
Agents can escalate issues through their assigned aggregators for immediate resolution.
To get a POS terminal, you can apply through our website or contact your assigned aggregator for assistance.
The charges for Freedom Network services are as follows:
Value-Added Services (VAS) are additional services such as bill payments, airtime purchases,bet funding, and more.
You can access VAS services through our mobile app or web app.
The charges for VAS services are as follows:
